terms & conditions
Fauna Luxury Hostel
Terms & Conditions
Fauna Luxury Hostel and any form of official representation of the company through websites is solely for information purposes. Official websites managed by the company will be updated as frequently as possible but in no way will be responsible for any misinterpreted data as it is solely for information purposes. The information provided through this medium is an extra service given to guests wishing to learn about the property but each user is at their own risk when using the information provided and possibly not being up-to-date. Any links within the website to other third party companies is outside of Fauna Luxury Hostel’s control and will not be responsible for any consequences of using such website.
The laws of Costa Rica govern the contract and these terms and conditions. The courts of Costa Rica shall have exclusive jurisdiction any dispute in connection with such terms and conditions or use of the website.
Fauna Luxury Hostel is not responsible for any unforeseeable external influence that may affect the guest’s stay during their time. The company strives to provide excellent customer service but if events of unforeseeable nature take place, they are out of the hands of Fauna Luxury Hostel. As a user of the services provided, you understand you cannot raise claims of this nature. Some examples of this include but are not limited to strikes, war, civil commotions, natural disasters, fire, among others.
Arrivals and Departures
Fauna Luxury Hostel wants to ensure an excellent customer service, to do so, some guidelines need to be followed and kept by guests in order to be reached. Guests booking in this company understand that the Check-in time is at 3:00pm, if there is availability and ready rooms prior to this time, the Front Desk Clerk may decide or not to provide said room before the time, nevertheless, Check-in will remain at 3:00pm. In order to ensure the readiness of the rooms, guests will have a maximum of up to 12:00 midday to check out of their rooms. Failure to check out at such time will result in a half-worth night of stay within the Housekeeping schedule and a full-worth Night of Stay if the time of checkout is outside of the Housekeeping schedule.
Fauna Luxury Hostel manages a Check-in time of 3:00pm for any guest wishing to stay within the premises of the building. Guests understand that prior arrival to such time may result in waiting for an available room when possible. It is also understood that in order to proceed with the process, a form of photo ID will have to be provided to the front desk associate and this one has to match the information of the reservation.
Fauna Luxury Hostel manages a Checkout time of 12:00 midday for any guest that has booked a room. Failure to exit prior or at that time will result in a half-worth rate for the following day if Checkout is within the Housekeeping schedule times, and a full-worth rate for the following day if it is outside of the Housekeeping schedule times. It is also understood that guests will have to return their room keys upon exiting the building.
Fauna Luxury Hostel wishes to extend an excellent level of service during the guest stay of the property. To uphold the security of guests of all ages, there is an age restriction management. In order to be booked in the dorm rooms the guest must be at least 18 years of age, due to the nature of some of the activities and services provided. Guests younger than that age will be able to stay with a Parent or Guardian in a private room, nevertheless the room needs to be booked by an adult of 18 years of age or older. There is no ceiling age restriction but you understand that some of the beds are bunkbed-styled and will require you to be able to climb stairs to get to your private Pod; you are booking this room under the knowledge of these circumstances.
Fauna Luxury Hostel is a smoke-free business and will have no toleration towards guests smoking within the premises of the property. Costa Rican law entails that smoking is not permitted within business or buildings of any sort and in order to smoke you must exit the property to be able to smoke. Failure to do so will result in the law and jurisdiction decision of Costa Rica including but not limited to fines.
Fauna Luxury Hostel has a zero tolerance policy towards the use of illegal drugs within the property. By booking a reservation on this property, it is understood that the guest will not have or use any sort of illegal drugs within the premises of the building. Failure to do so may result asking the guest to leave the company without any form of refund due to such actions.
Fauna Luxury Hotel prides in ensuring an excellent stay for guests visiting from all corners of the World. Guests will be provided with lockers but no locks to store their belongings during their stay in the dorm room. You understand that the nature of Dorm Rooms involve different individuals booked in the same room with access to the same areas and Fauna Luxury Hostel has no control over their actions. It is understood that your items and their security is your responsibility as the owner, and Fauna Luxury Hostel will have no responsibility if any item gets lost due to the nature of the stay.
Behavior on Property
Fauna Luxury Hostel focuses in providing guests with an excellent experience during their stay. In order to meet these expectations, the behavior of guests within the building will be monitored in order to ensure that they do not compromise the comfort of other guests. Employees in all levels of form within the property will determine if any action is considered a “misbehavior” and proceed with the proper follow-up including but not limited to the expulsion of the building.
Fauna Luxury Hostel provide different forms of activities and entertainment within the building for the enjoyment of guests. Guests understand that they are solely responsible if they willingly decide to use any of the equipment offered within building at their own risk. Fauna Luxury Hostel will not be made responsible for negligent use or misuse of the different pieces of equipment or activities provided that may result in any form of injury.
Guest Personal Information
Fauna Luxury Hostel prides in providing comfort to guests visiting from different areas of the world. It is understood by the guest that any form of information asked by any of the staff members is to be used internally for the managing of the business. This information will not be shared nor disclosed to any external party. Information no longer relevant will be shredded to ensure no recreation of such data can be recreated.
It is understood by the guest that by booking a room at Fauna Luxury Hostel they will exit said room by the checkout time which is 12:00 midday. Failure to do so will result in extra charges depending on the time the checkout is made. If the guest exits past 12:00 midday but within Housekeeping operating hours, the guest will be charged a half-worth night of stay. If the guest exits past 12:00 midday but outside of Housekeeping operating hours, the guest will be charged for a whole-night worth of stay.
Fauna Luxury Hostel prides in providing guests with an excellent experience during their stay. It is understood by the guest that due to the nature of this business, sometimes it will prove impossible to place a party in the same dorm-room. Fauna Luxury Hostel will try to make prior arrangements, if informed in advance as a written statement, nevertheless Room or Pod allocation works at a first come first serve basis.